Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ericks57
Level 7

Playback MP4 videos from USB formatted with NTFS filesystem

Subject says it all.  I formatted my USB flash drive as NTFS.  All of the files are newly created MP4 videos.  I plug it into my Roku Ultra.  I can see the files, but when I try to play them, nothing happens.  I've already read this support page, and seems like I'm doing everything right.  

https://support.roku.com/article/208754908

Any idea what I might check?

0 Kudos
1 REPLY 1\
DBDukes
Community Streaming Expert

Re: Playback MP4 videos from USB formatted with NTFS filesystem

@ericks57 

When you created the MP4 file, did you have different options regarding it? For example, Handbrake has some presets for Roku, iPad, Apple TV, and so on. Did your app offer any presets? And did you use them?

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
0 Kudos