Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Nick27
Level 7

Playback Issue

While playing back on-demand shows, after the first set of commercials the show does not come back, system freezes.  I can fast forward into show but never connects. Show does play normal on another TV in another room.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Playback Issue

@Nick27 

Thanks for the note.

Is this happening on a specific channel or is this occurring on all your channels?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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