Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Ir123
Level 8

Pixels stuck on screen & horizontal bars on screen

I bought a 43 inch 4K tcl Roku tv 3 days ago and when I watch hulu and Netflix when the scene takes place in a dark setting I would see multiple black bars across the screen following a dark green line on the bottom left. 

5 Replies
0wlybrent
Level 8

Re: Pixels stuck on screen & horizontal bars on screen

I have similar issues as of August 30 2020 on TV purchased July 24 2020: Horizontal Line on my TCL 50S425 50 Inch 4K Smart LED Roku Tv (2019).  (Line on top though)

Horizontal Lines/Bars of Pixels Stuck On Streaming Apps this feed has more comments. Developers apparently saying they are working on a solution but that was a hot minute ago. 

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CourtneyB
Level 7

Re: Pixels stuck on screen & horizontal bars on screen

I have the same tv, 43 inch TCL ROKU 4K. I recently bought it in 2020 and yesterday it started having black bars on the roku main screen but not any of the app screens.

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Landynmh
Level 7

Re: Pixels stuck on screen & horizontal bars on screen

I bought mine in May 2020 and it started it four days ago as well! 

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Landynmh
Level 7

Re: Pixels stuck on screen & horizontal bars on screen

Update: changing the wallpaper seemed to help!

CourtneyB
Level 7

Re: Pixels stuck on screen & horizontal bars on screen

Thanks for the tip. Changing the wallpaper did make the glitch go away for me.

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