Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Pandorasbox1221
Level 7

Picture scrambling and restarting

I just purchased the roku express 4 days ago and everything  has been working perfectly until today...while watching tubi the picture randomly keeps scrambling then freezes and the system restarts on it's own...any suggestions??

0 Kudos
2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Picture scrambling and restarting

@Pandorasbox1221 

Thanks for the note.

How are you powering the device? Is it plugged into the TV USB port or is plugged into a wall with the provided cable and adapter? Have you tried using another HDMI port on your TV or switching out the HDMI cable that you are using to connect the device? Do you see the same issue happening when you connect the device to another TV?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Pandorasbox1221
Level 7

Re: Picture scrambling and restarting

System is powered using adapter that came with it plugged into outlet and have tried switching HDMI ports and also connected to a different tv...randomly scrambling and then system restarting still

0 Kudos