Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ItsUm
Level 7

Picture issues on my Roku streaming sick

I have a Samsung and I put the picture on either natural or dynamic for HDR, there have been caches at first the home screen, then while I was on Paramount plus I got that green multicolored squares like those old TVs get when you on a unstable channel. Did a update check and it only updated the Hulu app. Next time I'll try to take a picture when happens again.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Picture issues on my Roku streaming sick

@ItsUm

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

-image of what you are experiencing

Once we have this information, we will be able to pass it along to the appropriate team for further investigation.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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