Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tina59
Level 7

Picture is brown like someone I’d holding up a piece of cardboard

Everything works until I hit ok then it loads and I get sound but picture looks like someone is holding a piece of cardboard in front of the camera

0 Kudos
1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Picture is brown like someone I’d holding up a piece of cardboard

@tina59 

Thanks for the note.

When is this issue occurring? Does this happen when watching a specific channel, or does it happen on all channels? Have you tried using a different HDMI port on your TV as well as switching out the HDMI cable used to connect your device?

Please keep us posted and we will continue to assist you when you provide us with more information.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos