Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Amb2020
Level 7

Picture is black and white.

Since I initially plugged in my roku rxpress, it has only been in black and white. All other TV apps are in color, just not roku. I have switched the HDMI input multiple times, unplugged for & seconds, performed a factory reset and nothing worked. Any advice is appreciated. 

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makaiguy
Level 20

Re: Picture is black and white.

While watching the Roku, go into your TV's settings and see if the COLOR value has been turned way down. (On your set, it could be labeled INTENSITY or something similar.) On many TVs these settings are saved separately for each input so that could be why only the Roku is affected.

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