I'm having the same problem. I run a Roku 1 (2710X) on an old 4:3 TV and everything is now distorted. I tried to contact support but I couldn't find an option.
I did the self-help steps, and it says at the end of the steps that there is no customer support available for my model.
I didn't realize they cut off support for the older versions. But since that model was introduced in Sept 2013, it is getting a little long in the tooth. Unfortunately, many businesses stop supporting older products, even though they are still serviceable. I have a 2 XS that's even older than yours, and I retired it almost two years ago because it had such poor performance. The Express + is the only current model with composite out and supports the old TVs, if you decide it's time to upgrade.
I go to "contact customer support" on the Roku webpage, and it asks what the problem is. I select "Questions about setting or using my Roku." It then asks me to select my product. The Roku 1 is not listed, so I must select "Other Roku player." Then I must select my issue, and no matter which one I choose, it says "Agent-assisted support is not available for your issue and/or model."
Is there some other place I should be looking for a means to contact customer support?
I'd rather not pay for a new Roku given that my current one worked fine until it updated on 5/31. Clearly, this is some sort of problem with the update.
I appreciate the help, Basil!
I think we're looking at the same support page (https://support.roku.com/). I too searched through the support pages there and found nothing about my issue. So, I clicked "contact customer support" at the bottom of the page (https://support.roku.com/contactus) and got the choices I mentioned in my last post (no option to select Roku 1, etc.). When anyone else clicks "contact customer support," do they get an option for Roku 1? I'm guessing you won't. I'm in Pittsburgh, and I use Verizon Fios.
My Roku was already set to 4:3, but the first thing I did when I noticed the picture distortion was to go into the settings and make sure the 4:3 aspect ratio was still selected. It was indeed, but I switched it to 16:9 and back to 4:3 again just to be sure, and the problem persists.
Has anyone with a Roku 1 and an ancient TV been able to fix this problem? I thought about resetting everything to factory defaults, but then there's no way to stop the Roku from updating itself to 8.1.0 again.