Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Picture cutting in and out

I have 4 Roku's and three different models. I have issues with my screen cutting in and out periodically on the Ultra. I have replaced the HDMI cord 4 times and it fixes the issue for a short amount of time before the problem resumes. There is literally no one you can talk to for reimbursement or tech support. Very disappointing client experience for a faulty device. 

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Re: Picture cutting in and out

You may well have an Ultra with an intermittent problem.  Before giving up on it, though, try:

  • A different HDMI port on the tv if there is one. 
  • A different tv if you have one.
  • Blowing out the HDMI ports on both the Roku and tv to be sure there's no dust accumulation preventing good electrical contact.

@Thisproductfail wrote:

I have 4 Roku's and three different models. I have issues with my screen cutting in and out periodically on the Ultra. I have replaced the HDMI cord 4 times and it fixes the issue for a short amount of time before the problem resumes. There is literally no one you can talk to for reimbursement or tech support. Very disappointing client experience for a faulty device. 


 

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