My Ultra has been cutting out video and sound for almost a year now. I keep coming back to the forum to see if there is an answer. New cable does not help. Removing power for a minute will help for an hour to sometimes a day or so. I was thinking about buying a new one but it might be time for something else. My older Roku never did this.
Hi @Brewbud
Thanks for bringing this to our attention.
Does the picture and audio issue only occur on a specific channel or across other channels installed on your Roku device? If it's just on one channel, you can try removing the app > restart your Roku device > re-install the channel.
You can refer to this link for detailed instructions: How do I resolve channel playback issues?
Please keep us posted!
All the best,
Kariza
@Brewbud wrote:My Ultra has been cutting out video and sound for almost a year now. I keep coming back to the forum to see if there is an answer. New cable does not help. Removing power for a minute will help for an hour to sometimes a day or so. I was thinking about buying a new one but it might be time for something else. My older Roku never did this.
You didnt mention your Roku model # or firmware version: Settings/System/About
You also havent provided details of your connection (TV brand/model, AVR or soundbar, etc).
If its a 4800:
1) If 4K HDR TV - disable "HDR Always on": Settings/System/Advanced system settings/Advanced display settings/HDR Always on=off
2) Disable audio transcoding: Settings/Audio/HDMI=Auto passthrough
All Ultras:
1) Manually set resolution: Settings/Display type (select your display type) - do not use auto
2) Enable/disable framerate matching: Settings/System/Advanced system settings/Advanced display settings/Auto adjust display refresh rate
It happens on all channels. Each cutout is for 1 to 3 seconds. Once it starts acting up they occur a few minutes apart
This solution worked for my Ultra. Thanks @StreamerUser
All Ultras:
1) Manually set resolution: Settings/Display type (select your display type) - do not use auto
2) Enable/disable framerate matching: Settings/System/Advanced system settings/Advanced display settings/Auto adjust display refresh rate