Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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SvobodaFamily
Level 7

Philips TV Screen is black

Hello! 

I currently own a Philips Roku TV. I haven't even owned it a year. Last night we were using Disney+ and we got the green screen. It then went away when we powered off the TV and then turned it back on. Well, today my kids were watching a movie and the screen went out. It powers up but you can't see what's on my screen. Any advice? It's not even a year old. We bought it in March. #PhilipsRokuTV 

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4 REPLIES 4\
RokuMary-F
Roku Employee
Roku Employee

Re: Philips TV Screen is black

Hi @SvobodaFamily,

Thanks for posting in the Roku Community!

Does the issue only occur on a specific channel or all channels on your Roku device?

If you are having an issue with your Roku TV screen going black, customers have reported that unplugging your device for 5-10 minutes then plugging the Roku TV back resolves the issue.

Keep us posted and we'll continue assisting from there if needed.

Regards,
Mary

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SvobodaFamily
Level 7

Re: Philips TV Screen is black

It is all the channels and I am unplugging it now to see if that helps. 🤞

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SvobodaFamily
Level 7

Re: Philips TV Screen is black

Nope, that did not work. 

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makaiguy
Community Streaming Expert

Re: Philips TV Screen is black

Roku doesn't manufacture "Roku TV" sets, it only supplies the Roku operating system. This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Manufacturer support contacts for Roku TVs: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Specifically for Philips:https://www.usa.philips.com/c-m/consumer-support https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=SOUND_AND_VISION_GR%2BT... 1-866-309-5962

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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