Playback Issues - Audio/Video & Power

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AZgoatlady
Level 7

Peacock: "Generic playback error and invalid bitrates"

Trying to watch Yellowstone. Every 20 minutes it starts to buffer with a circle turning, then we get the code listed above. I have checked my internet connection-there is NO problem. Have spent close to 2 hours with my internet company-they were even checking my use when it happened and they said I had no loss of service. When it DOES function, I'm only using 1/2 of my available download speed.  I have rebooted my router and the Roku Ultra LT to no avail. I have the $4.99/month subscription of Peacock. Ready to throw this **bleep** away and go back to Dish. Any suggestions would be greatly appreciated!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Peacock: "Generic playback error and invalid bitrates"

Hello @AZgoatlady

Thanks for reaching out here in the Community!

Does the issue only occur on Peacock or across other channels installed on your Roku device? 

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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