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Arjay
Level 7

Peacock premier league

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I have the peacock app on my roku device. When I select the premier league the channel, I get to watch about five minutes before the app suddenly shuts down and I’m at my Home Screen again. I don’t have this issue when streaming other content on the peacock app. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Peacock premier league

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Hey @Arjay

Thanks for letting us know about the issue you're experiencing.

Does the issue only occur on the Peacock channel or across other channels installed on your Roku device? Do you receive any error code or message? 

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Peacock premier league

Jump to solution

Hey @Arjay

Thanks for letting us know about the issue you're experiencing.

Does the issue only occur on the Peacock channel or across other channels installed on your Roku device? Do you receive any error code or message? 

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator