Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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C-McNeal
Level 7

Peacock and CW lag

My roku isn't showing that I can add Peacock+ to my devices. I have tried different ways, with search but nothing. I have a Peacock+ account, and I saw online that it is on Roku now.  I saw of I have a code for it, b but I don't know where to find it.

My other issue is when I watch shows on the CW app half way through the episodes the sound and video go out of sync. It is only the CW app and it's on all our Rokus. I have uninstalled and reinstalled, but the problem continues. It is very frustrating, and I have tried to get ahold of someone for this, but have made no progress.

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Peacock and CW lag

Re Peacock:

The NBC Peacock app for Roku was written by NBC to be compatible with the following Roku models (Check your model number via Settings > System > About):
(Current as of February 20, 2021. Check the source listed below for updates.)

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later)
Roku TV and Smart Soundbar (model 5000X or later)

Source: https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

 

Re reinstalling CW:

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel.   Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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StreamerUser
Level 20

Re: Peacock and CW lag


@C-McNeal wrote:

My roku isn't showing that I can add Peacock+ to my devices. I have tried different ways, with search but nothing. I have a Peacock+ account, and I saw online that it is on Roku now.  I saw of I have a code for it, b but I don't know where to find it.

My other issue is when I watch shows on the CW app half way through the episodes the sound and video go out of sync. It is only the CW app and it's on all our Rokus. I have uninstalled and reinstalled, but the problem continues. It is very frustrating, and I have tried to get ahold of someone for this, but have made no progress.


Contact CW:  https://support.cwtv.com/hc/en-us/requests/new

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