Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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cammyjams
Level 7

Paramount Network: SPECIFIC ads MUTE the audio!

Here’s a weird one and I searched before posting.

ONLY on Paramount network and ONLY on certain specific ads, the audio mutes and will not come back up.

The fix is to back out to another episode of whatever show we’re watching and then come back in to the show we are watching and presto the audio works fine.

BUT, next time the commercial (SPECIFIC commercials mind you) comes on, the audio mutes and we have to repeat the process.

Numerous re starts and checking software versions (current) won’t fix the problem.

This does not happen on any other app except Paramount.

I swear I want to take this thing outside and whack it with a hammer.

Thanks guys!

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1 Reply
makaiguy
Level 21

Re: Paramount Network: SPECIFIC ads MUTE the audio!

Obvjouly there's somethjng wonky about the coding of that commercial that your Roku can't cope with.

Settings > Audio > Audio mode
What do you have it set to?  See if a different setting can avoid the problem.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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