Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cammyjams
Level 7

Paramount Network: SPECIFIC ads MUTE the audio!

Here’s a weird one and I searched before posting.

ONLY on Paramount network and ONLY on certain specific ads, the audio mutes and will not come back up.

The fix is to back out to another episode of whatever show we’re watching and then come back in to the show we are watching and presto the audio works fine.

BUT, next time the commercial (SPECIFIC commercials mind you) comes on, the audio mutes and we have to repeat the process.

Numerous re starts and checking software versions (current) won’t fix the problem.

This does not happen on any other app except Paramount.

I swear I want to take this thing outside and whack it with a hammer.

Thanks guys!

0 Kudos
1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Paramount Network: SPECIFIC ads MUTE the audio!

Obvjouly there's somethjng wonky about the coding of that commercial that your Roku can't cope with.

Settings > Audio > Audio mode
What do you have it set to?  See if a different setting can avoid the problem.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
0 Kudos