Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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43rosebud
Level 7

Overheating Roku premier

My Roku premier is out in the open, plenty of air circulation. It is hot to the touch. I keep getting overheating error messages. I unplugged it, let it cool off. Plugged it back in, overheating again. How do you solve this problem?

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7 REPLIES 7\
Bubba1063
Level 7

Re: Overheating Roku premier

Having the same issue. I cool it down and wait about 10 to 12 hours before plugging it back. Within 2 minutes I get the same message.  The light is sometimes white and sometimes red.

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genewiseman
Level 8

Re: Overheating Roku premier

We are having the same problem. I am not to happy with the device or the company right now.

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sr56
Level 7

Re: Overheating Roku premier

I also am having the same exact issue, nor can I figure out how to contact the company for support.  Even tried to order an extender but the system apparently doesn't recognize my S/N. 

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Iwolanin
Level 7

Re: Overheating Roku premier

Same here just started and I have no idea why. 

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Eneranch
Level 7

Re: Overheating Roku premier

My Roku Premier just started showing the On-Screen Over Temp Message, it felt hot to the touch but it is suspended in the air outside of our TV Stand with plenty of ventilation; no clue why this is happening other than any warranty probably expired yesterday.

 

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GentleG
Level 7

Re: Overheating Roku premier

Same issue with the Roku Premiere my daughter bought via a friend not long ago (~2-3 months).  And I too can see no way to contact Customer Support to complain under warranty.  Did anyone else ever resolve their issues?

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TBar1959
Level 8

Re: Overheating Roku premier

They need to put heat sinks on the stick. Mine did to, sent it back. Cheaper made! 

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