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JTBAMA24
Newbie
‎07-28-2022 08:04 AM

Ordered a Movie. Won't get go past 99%

Hello, I ordered a 4K Movie on my TCL 5 Series TV last night and it will not play at all. It goes all the way up to 99% and then idles until my TV goes into hibernation mode. SHould I have stuck with HD? Has anyone had this happend? I turned TV off and restarted and nothing.

Thanks,

TA

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RokuLianna
Retired Moderator
‎07-28-2022 10:45 AM

Re: Ordered a Movie. Won't get go past 99%

Hi @JTBAMA24

Welcome to the Roku Community!

May we know if are you using a Roku device or Roku TV? On which channel have you ordered the movie? Have you tried removing the affected channel and then re-install it again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

With more detailed information, we will be able to assist you further.


Warm Regards,
Lianna

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