Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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mostafaashraf92
Level 7

Options button issue while my video is not in focus. Only on Roku Express

Hi Everyone,

I'm dealing with an issue on Roku Express. I have a grid screen and i have a video node (Not in a full screen) above this grid screen. This video node is playing a linear channel. The video node has no focus while playing. Despite setting video node focusability to false , whenever i press the * options button it opens the Closed caption menu and the onKeyEventHandler is never triggered. But when i press any other remote button rather than options button , the onKeyEventHandler of mu grid screen is triggered successfully.

On older roku devices I got proper options keyEvent callback but not on newer or 4K devices.

Scenario:

I am working like if my focus is on Ro list and when we press */ options key I want to open options menu instead of Closed Caption Dialog

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