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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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MNORMAN
Level 7
‎11-20-2019 11:03 AM

Opening screen freezes when device is called up.

After TV is off for a while, When I go to Roku input I get a frozen screen (saver). Unplug/replug and I get the bouncing R and eventually the home screen. Should have to keep doing this. Roku 3/Sharp TV. Software up to date. Also if I unplug/replug Roku before I turn on TV, I get the home screen. What's up? Thanks.

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RokuTannerD
Level 19
‎11-20-2019 12:25 PM

Re: Opening screen freezes when device is called up.

@MNORMAN Thanks for the note. 

What screensaver is installed on your device? Have you tried changing the screensaver to see if this resolves the issue? 

 

Thanks,

Tanner

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MNORMAN
Level 7
‎11-20-2019 12:30 PM

Re: Opening screen freezes when device is called up.

Thanks, Tanner. I'll give that a try. And report back.

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