Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Emm095
Level 7

Onn. Roku TV won’t turn on. Red light not on either.

I received the 50” 4 k UHD TV less then 6 hours ago.  When I had finished setting it up I went to Netflix to check the picture and sound quality by playing a movie.  Then screen then made a sound like a Christmas ornament being crushed, which I thought it was because I was watching the grinch, and then went black.  Now it won’t turn back on and the red light at the bottom doesn’t work either. 

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