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mdemers1960
Level 7
‎04-26-2020 12:28 PM

Only A Purple screen with Bldgs & houses. Why can't i see the Netflix, Hulu boxes

When I turn the TV on all I see is a Purple Screen with houses and buildings and A Roku icon streaming across the screen from right to left. Have tried all the buttons and no results. Anybody else have this issue?

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renojim
Community Streaming Expert
‎04-26-2020 02:24 PM

Re: Only A Purple screen with Bldgs & houses. Why can't i see the Netflix, Hulu boxes

I believe you're seeing the screensaver.  Have you tried replacing the batteries in your remote?

Roku Community Streaming Expert

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nocable
Level 12
‎06-26-2020 11:42 PM

Re: Only A Purple screen with Bldgs & houses. Why can't i see the Netflix, Hulu boxes

A friend of mine has had that problem. One time, it was because the batteries he was using had run out of juice.

But....... another time, he had turned the tv off, but left the Roku on inside the Spectrum Roku channel. Somehow after being left there all night, instead of bringing the Roku back Home before going to bed, the Roku just got jammed up. The solution was to to unplug the Roku and let it reboot.

2018 Ultra 4660
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