Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Search instead for 
Did you mean: 
rockworm
Level 9

Ongoing issues - close to ditching all 4 devices.

Jump to solution

I have (roku 2, roku 3, roku stick and a roku TV).

On (2) apps (BlaizeTV and PokerGo) the shows stop every 10 minutes(PokerGo)  something like 15 min (BlazeTV) with an error.  Restarting show lasts another 10 minutes.

10 minutes is like clockwork on PokerGo on all 4 rokus.  10 minutes and dead.

On Hulu I can watch anything I want until the end and then I get "We're having trouble loading this now" every single time, and I have to exit the app.

This happens on all 4 devices, even after resetting to factory.

This happens both via WiFI and wired.

This does not happen on the youtube app, the amazonprime app, google play, or fandango now.

I can repeat this on demand.

I have posted to various forums.   

Nothing.

Do I need to switch over to appleTV?  I don't want to.

Internet company sees no issues.  I don't see issues in my router logs.

 

 

0 Kudos
1 Solution

Accepted Solutions
rockworm
Level 9

Re: Ongoing issues - close to ditching all 4 devices.

Jump to solution

Replacing the cable modem/router all in one with a new modem and router fixed the issue.

View solution in original post

0 Kudos
5 Replies
jeffrok
Level 12

Re: Ongoing issues - close to ditching all 4 devices.

Jump to solution
You could switch to Apple TV, BUT make sure the channels you are having problems with are even available on Apple TV first. The channels you mention are "minor" compared to the working channels you mention, and sometimes these smaller channels are just poorly coded. Have you emailed the developers (sometimes that becomes a blame game issue though)?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos
rockworm
Level 9

Re: Ongoing issues - close to ditching all 4 devices.

Jump to solution

I have talked with PokerGo and Blaze.

But hulu is mainstream and having to exit the app after every show should not be typical.

This happens on all 4 rokus as well.

I could add an SD card, but I don't think that would help?

0 Kudos
rockworm
Level 9

Re: Ongoing issues - close to ditching all 4 devices.

Jump to solution

Replacing the cable modem/router all in one with a new modem and router fixed the issue.

View solution in original post

0 Kudos
WayneC
Level 7

Re: Ongoing issues - close to ditching all 4 devices.

Jump to solution

I have the same issue with PokerGO with my 2018 Roku Ultra.  Get video playback error every 10 minutes just as you described. I'm using  a MOTOROLA MG7550 16x4 Cable Modem Plus AC1900 Dual Band WiFi Gigabit Router with Power Boost and DFS, 686 Mbps Maximum DOCSIS 3.0 - 

0 Kudos
rockworm
Level 9

Re: Ongoing issues - close to ditching all 4 devices.

Jump to solution

My router/modem is replaced, and I don't have the model # anymore.  But poker go is perfect since the switch.

0 Kudos