Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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movingamerica
Level 7

Odd sound upon unit start every time.

Hello. My unit is only a couple months old but every time we turn it on there is a very odd sound like an alarm but not an actual alarm. The unit needs to be turned off then back on and sometimes more than once. Then sometimes there is no sound at all no voices etc.

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2 Replies
movingamerica
Level 7

Re: Odd sound upon unit start every time.

Customer support was not helpful at all

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RokuMary-F
Roku Employee
Roku Employee

Re: Odd sound upon unit start every time.

Hi @movingamerica,

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? What troubleshooting steps have you taken so far to try to resolve the issue?

Please keep us posted.

Thanks,

Mary

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