Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Sonza1
Level 7

[OS 11.0] Roku TV video locks up and buffering after OS update

I have a RokuTV that has recently upgraded to OS version 11.0

Since the upgrade, the system has a lot of buffering issues, and the video even locks up and then resyncs. It almost acts like lack of memory in a computer. There were no issues with the tv until the recent upgrade. Restarted the TV and the problems go away for a couple of hours, but then reappear.

The internet connection is fine. Home network fed by fiber and TV reports connection an Good (93Mbps).

Issues only show up when watching ROKU content regardless of channel being streamed. HDMI inputs have no issues.

RokuTV 6403X

Hitachi Model 55/r7

Software version 11.0.0 build 4168-33

This is very annoying and needs to be resolved.

I have another brand of ROKUTV in the house as well as multiple stand alone ROKU players and this device is the only item that has the problem, and the only one upgraded to 11.0 at this time.

5 REPLIES 5\
RokuKariza-D
Roku Employee
Roku Employee

Re: [OS 11.0] Roku TV video locks up and buffering after OS update

Hi @Sonza1

Thanks for bringing this to our attention.

Please provide us with the following information for further investigation:

  • Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
  • Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Bassfar
Level 7

Re: [OS 11.0] Roku TV video locks up and buffering after OS update

Same streaming issue, just started to happen only on the Roku stick that got updated to 11.0.0.
It happens with some, but not all apps. Others Roku sticks running 10.5 have no streaming problem!

Appreciate if Roku have a rollback feature to 10.5 from 11.0.9

Issue ID 87-158-508

Model 3800X Software 11.0.0 Build 4180-55

RokuDanny-R
Roku Employee
Roku Employee

Re: [OS 11.0] Roku TV video locks up and buffering after OS update

@Bassfar 

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What are you seeing on screen? Can you please provide the serial number of your Roku device from Settings>System>About?

With more detailed information, I'll be able to assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Malwaredroid23
Level 7

Re: [OS 11.0] Roku TV video locks up and buffering after OS update

Same problem with the roku express, since v 11 the YouTube videos keep freezing and some times they never Charge, with Netflix the videos just keep freezing and buffering slow

RokuDanny-R
Roku Employee
Roku Employee

Re: [OS 11.0] Roku TV video locks up and buffering after OS update

@Malwaredroid23

Thanks for the post.

Buffering related issues are typically caused by poor internet connectivity. Have you tried rebooting your wireless network to see if that helps resolve the issue?

For troubleshooting purposes, have you tried connecting your Roku device to another wireless network, such as a mobile hotspot, to see if you are experiencing the same buffering issues?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos