“settings” etc are not available due to the frozen screen with the joyous message about the 10.5 update…. The remote will no longer work. I tried unplugging and other suggestions. Nothing is working. Roku was working perfectly before the update.
@charlesadamek, if there's no pairing button then it is a simple remote. I didn't think any of them had controls for power/volume (except for RokuTVs). You have to have a clear line of sight to the front of the Roku. It's hard to believe that a software update could cause a simple remote to stop working, but nothing's out of the question when it comes to Roku updates. You can verify whether the remote is doing anything by pointing it at a digital camera like the one in your phone and pressing a button on the remote. You should see a flash of light on the camera's screen.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.
My Roku 3810 received the update to 10.5 on November 11. A full week later, this "New features" screen arrived. At least for me, the screen stayed responsive and I could move down to the "No thanks" button and click it. Maybe the week delay had something to do with it, who knows?
At any rate, some people running into this frozen New Features screen report that unplugging both tv and Roku for 30 seconds allowed the system to reboot up to the normal responsive Roku home page. I don't know if you really need to pull the plug on the tv, or if you really need to wait 30 seconds, but that's what has been reported.
Edit: Sorry, the reports I had seen said to disconnect power to the Roku and TV for 30 MINUTES. That seems excessive to me and expect a much shorter time would suffice.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
I have tried all of the unplugging and battery changing suggestions. It is now stuck on a screen that displays Netflix previews. Not an actual link to Netflix, just scrolling pictures of Netflix content.
Can you please provide clarification when you state that the cycle repeats? Are you seeing the "Introduction to 10.5" again and your screen freezing even after you disconnected the power from your Roku device?
With more specification, we will be able to look further into the issue.