Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JBone357
Level 7

OK, I Broke it - Can I Crack it Open and Fix it? (Streaming Stick+)

I've been a happy Roku customer for years. Recently I rammed the streaming stick+ into the wall, bending the HDMI port. As a result, the TV does not recognize the stick. The power light does come on, but no signal is sent to the TV port. I have ordered and installed a replacement, but would like to try and repair the broken connection. Has anyone had any experience opening up a stick and re-soldering the connection? I know it may be a lost cause, but I would like to try. I tried ifixit and there is no info there. Thanks in advance.

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makaiguy
Community Streaming Expert

Re: OK, I Broke it - Can I Crack it Open and Fix it? (Streaming Stick+)

Taking plastic-cased items with no discernible screws apart is always a crapshoot.

Have never needed to attempt it myself, so can't give any advice. It's of no use the way it is now, so I guess it can't hurt to try. 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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JBone357
Level 7

Re: OK, I Broke it - Can I Crack it Open and Fix it? (Streaming Stick+)

Yep, know about the crapshoot aspect of it. Wondering if anyone else has been there and has input. Thanks

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