Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Not working

Just bought this new TV company says that Roku is the only way to get it working. 
got it all set up go into Amazon prime video hit a show or movie and it keeps saying something went wrong please try again later. 
YouTube TV same thing every other app same thing. No one to actually talk to can anyone help?

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