Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kboudre
Level 7

Not work at 4K

My current setup is a Visio PX65 hooked up to an Onkyo TX-N585 and the roku ultra hooked up to the onkyo.  Recently I have been having an issues where the roku will default to 1080P.  I can manually set it to 4K but once the roku reboots it is back to 1080P.  I have also since hooked an AppleTV up and it connects at 4K everytime.  

 

I would like to use the roku at 4K and ideas on what I may be able to do? 

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3 REPLIES 3\
DBDukes
Community Streaming Expert

Re: Not work at 4K

You didn't say which Roku you have. The model number helps.

Just to be clear, you are going to Settings > Display type and picking the proper setting? Not leaving it on Auto detect?

And, when you do this, if you then reboot the device, it changes to a different setting?

If so, which setting are you choosing? And when it reboots and changes, what is the setting it changes to?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Kboudre
Level 7

Re: Not work at 4K

I have the Roku Ultra.  Yes I goto the Display setting and select either of the 4K options it test fine and then I select OK to keep settings...  Once the device reboots I get a screen stating the display settings were change back to the 1080P and I once again need to go back to setting to get 4K.

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DBDukes
Community Streaming Expert

Re: Not work at 4K

Hook directly to the TV as a test. Does it retain a 4K setting?

If not, it seems something might be amiss with the Roku or the HDMI cable.

If so, it seems something might be amiss between the Roku and the Onkyo device. HDMI cable? A configuration on the Onkyo (you've tried the Roku config)?

There are other users that have used that brand device, and may offer suggestions on it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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