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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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CuriosVirg
Level 7
2 weeks ago

Not Streaming - Returns to Roku Home Screen

On my Roku Express:  Instead of Streaming, After TWO minutes it returns to the Roku Home Screen.  Does Roku have a Direct Contact method either by Phone or Email to Contact Roku Customer Support for Questions??

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RokuDanny-R
Roku Employee
Roku Employee
2 weeks ago

Re: Not Streaming - Returns to Roku Home Screen

@CuriosVirg 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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