Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Happy1122
Level 7

No volume mode on my tcl Roku tv

My TCL Roku tv doesn’t have the option for volume leveling or volume mode and has software version 10.0.0. Am I missing something or is this just the way it is?

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9 Replies
renojim
Level 21

Re: No volume mode on my tcl Roku tv

Are you watching something via the TV's tuner or something connected to an HDMI input?  Hopefully someone will correct me if I'm wrong, but I think volume leveling is only available for streamed content using a Roku channel/app.

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Happy1122
Level 7

Re: No volume mode on my tcl Roku tv

My tv is a Roku tv and I’m streaming Netflix, Hulu, Disney+ and HBO Max. I changed the volume mode on my brothers TCL Roku tv to the leveling setting but mine isn’t showing that option.

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renojim
Level 21

Re: No volume mode on my tcl Roku tv

Ok, so it should be there.  Are you using a soundbar?  That may affect things, but I'm really not sure.  The volume modes are a little outside of my area of expertise as I rarely use them.  Hopefully someone with more knowledge will chime in.

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Happy1122
Level 7

Re: No volume mode on my tcl Roku tv

No sound bar either. Just the tv by itself.

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renojim
Level 21

Re: No volume mode on my tcl Roku tv

What's the Roku model number from Settings->System->About?  Not the TV model number, the Roku model number.

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Happy1122
Level 7

Re: No volume mode on my tcl Roku tv

Roku tv C156X

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renojim
Level 21

Re: No volume mode on my tcl Roku tv

Well that is considered to be a current model, so I'm rapidly running out of ideas.  I don't know what audio settings there are on a TV under Settings->Audio, but you might want to try playing with those.  Otherwise, maybe @RokuDanny-R may have some suggestions.

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RokuDanny-R
Roku Employee
Roku Employee

Re: No volume mode on my tcl Roku tv

@Happy1122

Thanks for the posts.

Please be aware that not all Roku TVs will have access to volume modes. Did you previously have volume modes prior to the OS 10.0 update?

For more information about volume modes, visit our Support page here: How do I use volume modes on my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Happy1122
Level 7

Re: No volume mode on my tcl Roku tv

I’m not sure if this tv has ever had that option but my old tv (also a TCL) has it. Doesn’t make sense that they have that option on some of their TVs but not all.

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