Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Th3Ace15
Level 7

No volume issue.

Had a low battery error now I don’t have volume. Has anyone else had this issue?

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1 Reply
makaiguy
Level 20

Re: No volume issue.


@Th3Ace15 wrote:

Had a low battery error now I don’t have volume. Has anyone else had this issue?


Not enough information given to understand problem.

  1. Did you replace the batteries with fresh ones?
  2. Does "I don't have volume" mean the remote can't control the volume, or does it mean you can't hear anything even when the tv volume is turned up?
  3. Is this a Roku TV or a separate Roku player?   What is the model and model number (found via Settings > System > About)?

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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