Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dhrey4
Level 7

No volume after power outage

I have the streaming stick it is plugged into the hdmi on back of tv

we lost power for one hour and now the volume doesn’t work 

tv volume works but not with Roku 

i do not have the Roku remote paired to control volume I use my tv remote 

I have reset it 

unplugged it 

nothing works 

this seems crazy and I fear I just need to buy another one 

please help !

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1 Reply
StreamerUser
Community Streaming Expert

Re: No volume after power outage

1) Try unplugging everything (TV/Roku) from the power completely for 5-10 minutes.

2) Then power on the TV completely, and verify its working properly.

3) Then power on the Roku.

4) Check to see if audio works.

5) If not, go to Settings/Audio/HDMI and choose "PCM stereo" and check again.

StreamerUser
Roku Community Streaming Expert

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