Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 8

No video on Streaming Stick 3800X

I have a streaming stick, model 3800X.  When connected to power, the white light on the stick comes on but there's no video on the TV screen - in fact, the TV seems to not even know there's anything inserted.  I have tried an older streaming stick on that same HDMI port, as well as another 3800X, and they both work fine.  The reset button on the side of the 3800X appears to have no effect.  Before I recycle this, I thought I'd see if there was something else I could try...

Thanks in advance for any help.