Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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chuckp1613
Level 7

No video from USB

When I try to play .mp4 files on my Roku Ultra (4660x2) all I get is the sound and the retrieving bar, no video. The audio is fine so I know it's reading something there. I'd be thankful for any advice/help on this.
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twiceover
Level 11

Re: No video from USB

Should probably post more information about the file.  You can use a program like MediaInfo to give us the full details about the file.
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