Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
andymoon21
Level 7

No video No Home Screen Just Blue screen on 55S401 after power outage

After a power outage, 55S401 goes to a solid blue screen and no further. I can hear the TV beep when I try using Home or * buttons on remote but nothing appears. Used the Manual reset button for 30 seconds, TV shuts down and restarts but sill nothing but blue screen. Did something get fried?

0 Kudos
1 Reply
makaiguy
Level 20

Re: No video No Home Screen Just Blue screen on 55S401 after power outage


@andymoon21 wrote:

Did something get fried?


Quite possibly.  Power outages and recoveries are often accompanied by large voltage spikes.  Was this equipment connected via any surge protection?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos