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andymoon21
Level 7
‎05-10-2020 07:34 AM

No video No Home Screen Just Blue screen on 55S401 after power outage

After a power outage, 55S401 goes to a solid blue screen and no further. I can hear the TV beep when I try using Home or * buttons on remote but nothing appears. Used the Manual reset button for 30 seconds, TV shuts down and restarts but sill nothing but blue screen. Did something get fried?

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makaiguy
Community Streaming Expert
‎05-10-2020 09:51 AM

Re: No video No Home Screen Just Blue screen on 55S401 after power outage

@andymoon21 wrote:

Did something get fried?

Quite possibly.  Power outages and recoveries are often accompanied by large voltage spikes.  Was this equipment connected via any surge protection?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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