Playback Issues - Audio/Video & Power

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andymoon21
Level 7

No video No Home Screen Just Blue screen on 55S401 after power outage

After a power outage, 55S401 goes to a solid blue screen and no further. I can hear the TV beep when I try using Home or * buttons on remote but nothing appears. Used the Manual reset button for 30 seconds, TV shuts down and restarts but sill nothing but blue screen. Did something get fried?

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makaiguy
Community Streaming Expert

Re: No video No Home Screen Just Blue screen on 55S401 after power outage


@andymoon21 wrote:

Did something get fried?


Quite possibly.  Power outages and recoveries are often accompanied by large voltage spikes.  Was this equipment connected via any surge protection?

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