Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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HobieC
Level 7

No sounds when switching channels

Whenever I abruptly leave the HBO NOW channel and go to another channel, I lose the sound for any streaming video from that new channel. I can still hear click sounds from navigation but there is no sound when streaming video. The only way to fix the problem is to reset my Roku Express stick. The only way around this problem is to use the back arrow key to formally exit the HBO NOW channel. Has anyone else experienced this problem? Any ideas how to fix it? Thanks

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UnaL74_
Level 7

Re: No sounds when switching channels

I am having the same issue I would be on YouTube listening to music and when the next song comes on it’s no sound I click the option (*) button on my remote it says my volume is on but I have to turn it off first then turn it back on . Idk what I should do 🤷🏽‍♀️

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