Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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gotemha
Level 7

No sound

I tried to unplug and plug my TV back up but constantly the sound keeps going out.

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1 Reply
MaryFranco
Roku Employee
Roku Employee

Re: No sound

Hi @gotemha,

We appreciate you for reaching out. I’d be happy to take a look and help you here. I’m sure we can get you up and running.

Can you please provide more information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? What troubleshooting steps have you taken so far to try to resolve the issue?

We recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I do not hear the audio from my Roku ...

Please keep us posted.

Thanks,

Mary

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