Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Erik3
Level 7
‎12-16-2020 03:36 PM

No sound

I just got the Roku Express.  But on several occasions, there has been no sound when I started shows on Netflix (have not tried other services yet).  The solution I have used so far has been to exit the show and come back again right away (without exiting Netflix).  While this is a quick fix, it is annoying to do every time.  Any suggestions for other permanent fixes?

0 Kudos
Reply
1 Reply
Texas-Mark
Level 8
3 weeks ago

Re: No sound

Ever since the update I got on Dec 9th (9.4.0 (build 4200-AE) I have had loss of sound pretty much every time I use it. A reboot of the device will fix it until the next time. I do have sound effects initially, so it's not like it is not putting out any sound. But as soon as i go into Netflix or whatever, no sound until I reboot. Never had a problem until this last update. 

0 Kudos
Reply