Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Casey30182
Level 7

No sound

I turned on my Roku this morning and I have no sound. The Roku is not muted. The right input is selected on my TV. I swap the HDMI cables and I still have no sound. I changed the HDMI to a different input and I still have no sound.  The sound still works when I go to the TV and computer input.  I have a Roku ultra.  I already tried unplugging it and resetting it.  to me it looks like there's something wrong with the Roku ultra box what do I do now?

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