Playback Issues - Audio/Video & Power

[hixsongary]

Just bought roku premier, to replace my old roku, which was having no-sound issues when I opened videos.    Now, my new roku is even worse.   Anything on amazon prime, I have to open three or four times before I get a version with sound. Just happened on Netflix too.    

I can unplug/plug back in roku, but it keeps happening.   Roku, you are better than this.   Any suggestions to fix this.   

[makaiguy · Accepted solution]

Having the same problem on two different units suggests the problem may be external to the Rokus. Try connecting to a different HDMI port if your tv has more than one. HDMI cables can develop problems and need to be replaced.

[Nancyw730]

Geez, it's  harder to leave a message than get "support" from Roku.  My advice is unplug and cast to your TV.  This no sound issue is wide spread and indicative of something no one has yet noted

[hixsongary]

I changed cables and HDMI ports and that has resolved the issue.  Thank you for the reply.