Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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joeydav1
Binge Watcher

Re: No sound

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It's obvious most recent commentators haven't read the whole thread.

Every 'fix' has been tried and will only be a temporary fix. This includes:

1. rebooting the ROKU
2. Changing sound settings
3.  New HDMI cord
4. Changing HDMI ports
5. Voodoo rituals
6. Prayer.

An hour later / a day later / a week later, the issue WILL return.

SocalVal
Binge Watcher

Re: No sound

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I think a gentleman responded early on but crickets since then. I see the same complaints on their Facebook posts. They need to do better!

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Carolyn-Marie
Channel Surfer

Re: No sound

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My fix is STILL Working. I switched out the (no sound)  Livingroom Roku device  with the Bedroom working  Roku device and I have sound. It hasn't quit. 

But yeah, ROKU Tech should chime in...Any-day now.

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Atlint
Newbie

Re: No sound

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I am having the same problem when i unplug it sometimes it work and sometimes it dont it is a real inconvenience plus the store warranty is up now im stuck with it.

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bamagirl38
Newbie

Re: No sound

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yes that happened to me as well and i did unplug and re plug it worked but a few days later same thing is there a glitch in the devices or something i don't watch a whole lot but when i sit down to do so i dont want to have to get right back up to unplug and replug before i can watch

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Steuen
Binge Watcher

Re: No sound

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I got this to work on my system - Roku stick on a Vizio TV (no external speakers or soundbar).

On the Roku stick menu, go to Settings -> Audio -> HDMI -> and set to PCM - Stereo. It appears that the auto detect routine has a defect in it where it fails to switch over after one of the states was selected. The Audio Mode setting did not make a difference.

Hope it works for you while Roku find the bug and squashes it.

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Re: No sound

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It worked for me. But judging from what other commenters have said, it isn't universal.

But we do forget that everything is a computer now. So you use the same method. Often trouble shooting is often answering yes or no to what you come up with.

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SocalVal
Binge Watcher

Re: No sound

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Right, I get that everything is a computer but what I don’t get is the lack of engagement from Roku representatives. If their product they need to acknowledge this and offer a solution. Even dating one is in the works is better than silence.

MuseumPete
Newbie

Re: No sound

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Not fun at all! please fix this bug!

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DClaffey
Reel Rookie

Re: No sound

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Great idea - Not! I don't want to restart my Roku 3 or 4 times a day. It is obviously a Roku issue. I have 3 Roku devices and all 3 are doing the same thing. You pause or change to a different Roku channel and you lose sound, so then the only option is to restart the Roku device each time.  There has got to be a better answer.

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