Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BewitchedClover
Level 7

No sound only on specific streaming channels

Our Roku stick has always worked fine until today. We have encountered that when we open Netflix or Disney+, videos have no sound. Other apps work fine, and there are menu/scrolling sounds when I’m Netflix and Disney+, but not sound when the videos play. 

 

We have preformed system restart and it has not solved the issue. We have also uninstalled and reinstalled the channels themselves. 

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2 Replies
BewitchedClover
Level 7

Re: No sound only on specific streaming channels

I continue to try any and all troubleshooting advice I can find online and still have no sound for videos on Netflix or Disney+ 

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mccain722
Level 7

Re: No sound only on specific streaming channels

I have the same issue I have sound on all other channels Hulu Disney Netflix etc... but no on the Roku channel itself. I have done system and factory resets. Nothing works.

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