Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Djrangel
Level 7

No sound on paid premium channels through Roku.

When we log into paid channels purchases through the Roku the sound doesn’t work when watching movies.  It works for commercials and trailers but nothing when trying to watch a movie.  Very weird.  Anyone else have that issue and know how to fix it?

 

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makaiguy
Community Streaming Expert

Re: No sound on paid premium channels through Roku.

Did your system recently update to Roku software version 10?  Find out via Settings - System - Update.

Try restarting your Roku, perhaps several times.  Settings - System - System restart, or if a Roku TV Settings - System - Power - System restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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