Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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SteveinVa
Level 7

No sound on certain shows

Frankly, I'm getting kinda ticked off.  I bought 2 Roku Expresses 3900RW so I could watch youtubetv and when I try to watch GOT of HBO or selected shows on Netflix, the sound is gone.  Its not every movie on HBO or show on Netflix, its just certain ones.   Restarting doesn't help.  Roku, if you sell a product, you should make sure it works correctly.

What gives?

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atc98092
Level 13

Re: No sound on certain shows

Is your Roku connected directly to a TV, or to an AVR? What are your audio settings in the Settings menu?

Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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