Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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SteveinVa
Level 7

No sound on certain shows

Frankly, I'm getting kinda ticked off.  I bought 2 Roku Expresses 3900RW so I could watch youtubetv and when I try to watch GOT of HBO or selected shows on Netflix, the sound is gone.  Its not every movie on HBO or show on Netflix, its just certain ones.   Restarting doesn't help.  Roku, if you sell a product, you should make sure it works correctly.

What gives?

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2 REPLIES 2\
atc98092
Community Streaming Expert

Re: No sound on certain shows

Is your Roku connected directly to a TV, or to an AVR? What are your audio settings in the Settings menu?

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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DBabe_1950
Level 7

Re: No sound on certain shows

I have the same problem lately.

The final episode of The Undoing has no sound as well as Murder on Middle Beach.

I have watched other episodes with no problem.

What's up ?

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