Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Lgermain
Level 7

No sound is coming out of the roku

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Just bought a new roku express and there is no audio coming out at all. I’ve reset it, unplugged it, tried other inputs, nothing works. 

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DBDukes
Community Streaming Expert

Re: No sound is coming out of the roku

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@Lgermain 

Do you mean no sound when you play an app? Or no sound whatsoever, such as menus, etc?

It's possible the HDMI cable is allowing video but the audio lines are bad. More likely, based on your troubleshooting, it's the device. If you bought it locally (Walmart, Target, Best Buy, etc.) I'd consider exchanging it. And, I'd look at exchanging it for an Express 4K+, which is only a few dollars more than the Express, but a much superior device.

If you need to do an exchange through Roku, start here: https://support.roku.com/article/208757058

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: No sound is coming out of the roku

Jump to solution

@Lgermain 

Do you mean no sound when you play an app? Or no sound whatsoever, such as menus, etc?

It's possible the HDMI cable is allowing video but the audio lines are bad. More likely, based on your troubleshooting, it's the device. If you bought it locally (Walmart, Target, Best Buy, etc.) I'd consider exchanging it. And, I'd look at exchanging it for an Express 4K+, which is only a few dollars more than the Express, but a much superior device.

If you need to do an exchange through Roku, start here: https://support.roku.com/article/208757058

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post

StreamerUser
Level 20

Re: No sound is coming out of the roku

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@Lgermain 

Try changing Settings/Audio/HDMI=PCM Stereo

Otherwise follow @DBDukes suggestions.

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