Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ashkirk
Level 7

No sound in apps

When on the home screen of my Roku TLC smart tv, the sound/audio works (you can hear the click noise while scrolling the apps) as soon as I choose a app (Hulu, Netflix, etc,) the sound/audio no longer works. I have tried reconnecting my speakers and that does not seem to be the issue. 

18 Replies
C_I
Level 12

Re: No sound in apps


@ashkirk wrote:

When on the home screen of my Roku TLC smart tv, the sound/audio works (you can hear the click noise while scrolling the apps) as soon as I choose a app (Hulu, Netflix, etc,) the sound/audio no longer works. I have tried reconnecting my speakers and that does not seem to be the issue. 


 Try going to settings>system>system restart. Then try playing your app again. When the sound disappears from what I'm watching, that's what I do. 

drbayless
Level 7

Re: No sound in apps

We have the exact same problem and I'm tired of resetting/restarting it 10x a day which seems to be Roku's solution. I'm ready to order a FIreTV.


@ashkirk wrote:

When on the home screen of my Roku TLC smart tv, the sound/audio works (you can hear the click noise while scrolling the apps) as soon as I choose a app (Hulu, Netflix, etc,) the sound/audio no longer works. I have tried reconnecting my speakers and that does not seem to be the issue. 


 

JimRat
Level 7

Re: No sound in apps

Same here. Started a few weeks ago. Just about every time I start up a new app, and sometimes when I change channels on Hulu live TV, the audio drops out. Only way to fix it is unplug the power and start back up. It's getting very frustrating.

roccod58
Level 7

Re: No sound in apps

I have the same problem. I thought it might be the device so I swapped it out with one that we didn't use much. Same prob;em. I have to unplug device. Very annoying. 

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Carolf1628
Level 7

Re: No sound in apps

I'm having the same problem! If I click the star and fiddle with the volume mode setting I can get sound back.  Every time I switch to another app, I have to do that.  Annoying.  Feels like a software problem to me.  Hope they fix it soon!

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2ormorecharacte
Level 7

Re: No sound in apps

This is happening to me also, TV is less than 3 years old. 

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Neil0078
Level 7

Re: No sound in apps

Same problem here , I can hear the scrolls and clicks but can’t get any output from prime videos Netflix YouTube etc.

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Neil0078
Level 7

Re: No sound in apps

I reset network settings and it works now. Had to reconnect internet

C_I
Level 12

Re: No sound in apps


@Neil0078 wrote:

Same problem here , I can hear the scrolls and clicks but can’t get any output from prime videos Netflix YouTube etc.


          As I said, go to settings>system>system reset. Sometimes I can't hear the clicking sound when I'm navigating my Roku remote and when I'm on a app or there's no sound and the video speeds up. If you do a system reset that should solve your problem.