Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JMB65
Level 7

No sound at power up

Most of the time I power up my Sony Bravia TVs, my Roku ultra, and my sonos play base I get no sound. If I power off and back on the sound comes up just fine. Any one else experience something like this? If so, how did you fix it?

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: No sound at power up

@JMB65

Thanks for the post.

Can you please clarify the issue you are experiencing? Are you only seeing this issue when using your Roku device? If you disconnect your Sonos audio device, are you still seeing the issue occur?

With more information we will be able to assist you further.


Thanks,

Danny

Danny R.
Roku Forum Moderator
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