Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

No picture or sound

TV was working fine.  Turned it on today and there was sound but the picture was going in and out.  Tried to fix it by changing channels to see if it was only that one then sound and lift both went out.  Power light is on, I've unplugged and reset but still nothing!

0 Kudos
1 Reply
Highlighted
Level 18

Re: No picture or sound

This sounds like a hardware failure, which is the responsibility of the manufacturer, not Roku.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos