Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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hillboy8472
Level 7

No dialogue on start up

I have a Roku Ultra connected to a Denon AVR-2313CI via HDMI.  Upon start up I see mouths moving but hear nothing but music and sound effects on most channels.  After several minutes the dialogue sound begins to crackle to life and finally fully functions with no issues until the next time I power up.  Any suggestions?  I have already replaced the HDMI cable

2 REPLIES 2\
GrimesFmly
Level 7

Re: No dialogue on start up

The wife was just trying to watch one of her classic favorites with Morgan Freeman, Lean on Me. However, the sound effects played, the video was fine, you could see people were speaking, bit no voices were able to be heard. She thought it was trouble with the sound bar, or Roku. I went back to movies and selected, City Slickers. Everything works fine. I went back out and restarted, LoM, however the sound was still there for bell ringing, paper being thrown by a student, and feet running across the floor. The sound from the actors' voices were STILL unable to be heard.

RokuDanny-R
Roku Employee
Roku Employee

Re: No dialogue on start up

@GrimesFmly

Thanks for the post.

Can you please specify the issue you are experiencing? What channel are you playing this content on?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos