Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

No audio

My Roku will not let me listen to videos anymore. Before someone replies with the generic "unplug it" answer this is what I have done to fix the problem.

1.) Unplugged the device for 5 minutes.

2.) Plugged the device in to the second HDMI slot on the TV

3.) Plugged the device in with a new HDMI cord

4.) Plugged the device in with the AV cables

5.) Tested my TV audio and both my Wii and DVD player both have audio with no issues

6.) Make sure the TV is not on mute

7.) Follow the steps from previous posts about changing the audio on the Roku

All of this did nothing. The audio worked fine last night. Turned off the TV like normal and went to bed. Today nothing has changed and the audio isn't working. Tried calling customer support and they are closed due to the situation. I was redirected to their website to email them and kept being redirected to the community page to post.

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Roku Employee
Roku Employee

Re: No audio

@kirstensova 

Thanks for the post.

Can you please specify the issue you are experiencing? Is this issue happening on a specific channel or does it happen on all channels? What Roku model device are you using?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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